Want to know the importance of the blog? Check out this article from the Des Moines Business Record. Bloggers can be great sources information, but also a great source of knowing your customer service to the community. Good or bad. Have you ever felt like Tom? I have. Did you notice his change after some great customer service. Oh how a song can change.
Two important points here. One, blog. It’s a great way to get some attention, but also some needed traffic to your website. Two, have GREAT customer service. Great customer service brings referrals, but can also bring a firestorm of negative advertising.
Bottom line. In today’s market, no matter what the business type, the internet and blog are vital. Find a way to use it to your advantage.
Until next time.
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Filed under: Blog, First Impressions, Future Planning, Identity & Branding, Internet, News, Public Relations, Technology, Websites
the guy who got me into blogging has some interesting blogs about his customer service woes with dell… they paid close attention when they found out his voice was being heard by many…
http://www.artisthideout.com